Returns & Exchanges

At Eco by Sonya, we want you to love your organic glow, but if a product isn't right for you, we offer a 30-day return policy for items purchased directly through our store. Please ensure items are returned in their original packaging and meet our safety standards for processing.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Await Authorization

Our customer care team will review your request within 48 hours to ensure it meets our organic integrity and safety guidelines.

3

Pack and Ship

Securely package your items to prevent damage and use the provided shipping label to send the parcel back to our warehouse.

4

Receive Refund

Once received and inspected, we will process your refund to your original payment method or issue a store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing